Allow manual triggering of webhook events independent of article state changes
under review
Arunkumar Kumaresan
Problem Statement:
Currently, webhooks only fire when specific article events occur (publish, unpublish, delete, etc.). Users have no way to manually trigger a webhook event for testing, debugging failed integrations, or resynchronizing external systems after a disconnection. The only option is to change article state, which may not be appropriate or desired.
Suggested Enhancement:
Add a "Test Webhook" or "Trigger Event" button in the article editor that allows users to manually fire configured webhook events for the current article without changing article state or visibility.
Customer Benefit:
- Improves debugging and troubleshooting of webhook integrations
- Enables recovery workflows when external systems miss or fail to process events
- Reduces support tickets related to webhook synchronization issues
- Provides better developer experience during integration setup
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D360 Product Management
Merged in a post:
Allow Article Published webhook to fire for draft articles during testing
Arunkumar Kumaresan
Problem Statement:
Users need to test webhook integrations and downstream system triggers before publishing content to readers. Currently, the only way to fire the Article Published webhook is to publish the article to the live KB site, which makes it immediately visible to readers. For development, testing, and integration validation, users must either accept temporary publication or use the two-step publish-then-unpublish workaround documented in the KB.
Suggested Enhancement:
Add a checkbox or toggle in the article editor: "Fire webhooks for this article in Draft status" or create a separate "Test Webhook" action that triggers the Article Published event without publishing to readers. This would allow developers to validate integrations against draft content before going live.
Customer Benefit:
- Reduces friction in integration setup and testing
- Eliminates the need for the publish-then-unpublish workaround
- Improves workflow for teams building automation and external integrations
- Speeds up development cycles by allowing webhook testing during content creation
D
D360 Product Management
updated the status to
under review