Advanced Search - Default setting - Can we have default options please
complete
Michelle Van Kolck
Firstly, I want to thank the DEV team for creating this search option. It will become increasingly useful to us and has been very well received. So, THANK YIOU VERY MUCH!
We do have some feedback and additional setting requests to help us take full advantage of this Advanced Search function.
We are asking for the ability to set the following PROJECT WIDE:
- We need to be able to enforce the Advanced Search option for failed searched in a Version.
- We would desperately appreciate the ability to be able to nominate that a specific set of specific Version can be search at all times, as a default.
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Let me explain why we need these functions.
- When I search a term that is not mentioned in the current Version the Advanced Search option WILL NOT appear if it's a failed search. (See 1 & 2)
- The Advanced Search option only appears when there is at least one mention of that topic in the current version being searched. (See 3 & 4)
- The staff are then required to ensure that they go to the Advanced settings and toggle on all Versions or manually select them (See 5 & 6)
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As you can see by our search result stats staff are often looking in the wrong version for a particular item. (See 7 & 8 - On separate images. Some failed searches are a result of just searching from the wrong version and never getting the Advanced Search prompt option.
Does this make sense?
Thanks Michelle
I have lodged a Support request (#169817) with Swathi if you want to see my full thread of comments and more context.
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Document360 Support
complete
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Document360 Support
Michelle and everyone, since we have the feature implemented, we are marking this item as "Complete". Please reach us if you have any queries. We will be glad to assist.
Caroline Tabach
I am coming back to this. We are receiving complaints from our customers about search. They do not realize that "advanced" means to search across other workspaces. We need the possibility to set a default for "all workspaces" = on
Shakeer Hussain S
under review
Shakeer Hussain S
Hi Michelle - We greatly appreciate your comprehensive request. We're currently on the brink of enhancing the entire experience of our Knowledge Base website, and the advanced search feature holds significant importance in this endeavor. We'll certainly keep you updated as we progress towards the implementation phase. Thank you for your patience.
Michael Webb
When I originally requested this feature's implementation - I made the case for the same need. It should honestly be an option to be defaulted to on but it's been hidden behind menus to save presumably on bandwidth.
Poor implementation of what could be a great feature.
Caroline Tabach
I have a related request here.
We have 3 related products or parts of product each in a version. We want customers to be able to search across all of the products, and not to realize that they have "versions" . So we want to see by default that the advanced search is open for all versions