Admin-level override to manage Block Inheritance and delete inactive Team Accounts
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Vijay Sakthivel
Currently, if a team account enables Block Inheritance on categories or articles, the system blocks deletion of that user until the restriction is manually removed by the same account. While this behavior is expected from a security standpoint, it creates a deadlock when the user who applied the block inheritance has left the organization and no admin has access to that account.
In such cases, there is no admin-level override or recovery mechanism to remove the block inheritance, resulting in inactive team accounts that cannot be deleted without backend intervention.
Introducing a controlled admin-level override to view and remove block inheritance applied by inactive users would prevent these deadlock scenarios
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D360 Product Management
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Mohamed Shakheen
Hi Vijay
Thanks for highlighting this scenario and explaining the operational impact.
The current behavior is intentionally restrictive from a security perspective, but we understand how it can lead to a deadlock when the user who applied the block inheritance is no longer active and no admin-level recovery option is available.
We’ve noted this as a potential enhancement to introduce a controlled admin-level override for viewing and removing block inheritance applied by inactive users. We’ll evaluate this further and consider it for prioritization based on overall customer traction and similar requests from other customers.
Appreciate you bringing this to our attention. We’ll keep you informed if this gains momentum on our roadmap.