Accordions expanded by default
under review
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a1e68a6d-4f27-4506-99e7-962186499fa3
Keep accordions expanded by default to enhance overall usability from the readers' POV.
Improved searchability: When accordions are collapsed, their content isn’t immediately visible or searchable in a quick browser search (Ctrl+F), which makes it harder for users to locate specific information at a glance.
Better user experience for new readers: For users unfamiliar with our documentation, especially those who land on an article without context, it’s not always obvious that important content is hidden in expandable sections. If they overlook the accordions, they might miss key information and leave the page with an incomplete understanding.
Smoother navigation: Having everything visible on load allows for easier skimming and scanning, which is especially helpful in technical content where users are often trying to find answers quickly.
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Marty Gelhaus
I would agree that I would like to keep them closed by default; perhaps a way to configure them for each designer of the KB so we can decide for ourselves would be appreciated.
erica@ericadyson.com
No, no no! Closed by default is essential. There should be a settings to set to open or closed - please DON'T make them open by default. This is hopeless for long articles!!!!!!!!!!!!! Wrtiers can add in the header 'click to open' or sthg like that.
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D360 Product Management
under review