Access Feedback Manager from Article Analytics
under review
A
Awake Ant
Customer would like to access the feedback manager section from analytics shown at the article level
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D
D360 Product Management
updated the status to
under review
Y
Yinmn blue Lark
Hi Pavithra Mathivanan,
When I'm in the editor for an article, I can currently click "..." -> Analytics to open the analytics popup for that article. There, I can see how many dislikes the article has, but I can't see the comments that are associated with those dislikes--I have to go over to feedback manager -> look up the article title.
Similarly, it would be useful in the "All Articles" list in Analytics, where I can sort by Dislikes or Feedback, to:
- A) Be able to get to the article editor for a given article in the list (can currently open a details popup, but can't jump directly to the article).
- B) In that details popup, see the article feedback items.
See attached screenshot
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Pavithra Mathivanan
Yinmn blue Lark: Thank you for the detailed explanation. All of the points you’ve raised look valid. I’ll review them further and work on prioritizing them based on overall impact.
Pavithra Mathivanan
Hi Yinmn blue Lark, could you please share some more context on this request?
A
Awake Ant
This is requested by Yinmn blue Lark