Access Feedback Manager from Article Analytics
under review
V
Venkatesh KG
Customer would like to access the feedback manager section from analytics shown at the article level
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D
D360 Product Management
under review
Ethan Noble
Hi Pavithra Mathivanan,
When I'm in the editor for an article, I can currently click "..." -> Analytics to open the analytics popup for that article. There, I can see how many dislikes the article has, but I can't see the comments that are associated with those dislikes--I have to go over to feedback manager -> look up the article title.
Similarly, it would be useful in the "All Articles" list in Analytics, where I can sort by Dislikes or Feedback, to:
- A) Be able to get to the article editor for a given article in the list (can currently open a details popup, but can't jump directly to the article).
- B) In that details popup, see the article feedback items.
See attached screenshot
Pavithra Mathivanan
Ethan Noble: Thank you for the detailed explanation. All of the points you’ve raised look valid. I’ll review them further and work on prioritizing them based on overall impact.
Pavithra Mathivanan
Hi Ethan, could you please share some more context on this request?
V
Venkatesh KG
This is requested by Ethan Noble