Ability to see Ask Eddy responses
complete
Hani Harrise
Right now in the Analytics for Ask Eddy, we only see what the end user is asking and the metrics of their activity. It would be great if we can have a provision to see what Ask Eddy gives as a response. This will really help the tech writers understand where the gaps are in their content and what Ask Eddy is processing behind the scenes.
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8db7751e-5f27-40fd-b03a-2f27e1bfe88c
Where will we see the responses? I looked in analytics but don't see any yet.
D
D360 Product Management
complete
This feature request is addressed. Michael Wood However, Eddy AI cannot learn from the feedback as of now, we are yet to implement learning for Eddy AI, we will keep our community informed in case we plan this in the future.
D
D360 Product Management
under review
We are currently reviewing this feature request and will use this thread to update the forum on the progress.
Michael Wood
This is a must-have for us as well. In order to improve the quality of response from Eddy, we need to be able to see what it is outputting to our users. Otherwise we need to ask Eddy each question that a user asks, just to verify the response.
It would also be helpful if there was a way to mark a response as Accurate or Inaccurate, then you could feed that back into Eddy to improve answers.