Ability to Search for Articles Across all Versions
complete
Michael Webb
There should be an option on the homepage editor that allows a version to access the search indexes of other versions available. It could be a simple toggle button to link the article indexes across all versions.
This search across different versions should also take into account what access the reader has to said articles. It should not display articles that the user does not have access to read.
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Shakeer Hussain S
Merged in a post:
external/user experience filter
Gerard
Terms, concepts, definitions can be used across different types of content under different topics. It would be great if CUSTOMERS/USES can narrow down their search result by topic/category to hone in on a specific area of results.
A recent update gave this feature to doc360 admins:https://document360.canny.io/feature-request/p/filter-search-results-by-topic
Search results today can be a little overwhelming, especially when using keywords rather than complete sentences.
It would also be great to filter by document/article Type or version
Thiru
complete
Thiru
Michael Webb - we are currently focusing on the major UI/UX revamp of our product and this use case is definitely considered. We are expecting to complete this request by end of Q3 2023. Thanks for your patience and understanding.
Shakeer Hussain S
under review
Michael Webb
I have created a mock-up image that would make this feature 1000x more useful. As is right now, I would argue that this feature is useless unless I train all of my readers on how to search using this convoluted system - which is not really practical. It should be MUCH MORE untuitive.
Michael Webb
Hi Guys - I'm thankful that someone read this suggestion, but this was not implemented as requested. As such, you guys have put the index option behind 4 separate clicks. This is not intuitive to the user at all and MOST people will never find it unless they are trained to look for and use this advanced search function.
Currently when I search on my homepage (help.cimsytem.com) I only get items from the same version (same as before), but now I have to:
- click "Go to advanced search"
- Click on the Version at the top
- Click on Select All
- Click on Apply
Here you can see how ludicrous this process is for any of my readers.
It is important that you guys either index the search globally for Homepage Searches (based on credentials / access) or that you add a much more intuitive option for the users to search across all versions (when logged in).
Shakeer Hussain S
Michael Webb: Thank you very much for your valuable input. We are planning to revamp our KB site and we will take this as an improvement. I will update you on the ETA in a few weeks.
Caroline Tabach
Michael Webb: this was also a request from us, or a request that all versions be the default
Michael Webb
Shakeer Hussain S: Any updates? It's been a few months.
Shakeer Hussain S
Michael Webb: Thank you for reaching out to us. Currently, we are in the process of revamping our product's UI/UX, and we won't be able to pick up your feature request immediately. However, we have taken note of your request, and we are committed to delivering this feature by the end of Q3 2023.
We understand that this feature may be important to you, and we apologize for any inconvenience caused by the delay. Rest assured that we are doing our best to make sure that the new feature is of the highest quality and meets your expectations.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding.
Thiru Manikandan Subramaniam
Shakeer Hussain S
complete
Michael Webb
Shakeer Hussain S: Please see my additional notes. This was not implemented well.
Scott Morris
This would be great for our future working process as we have created a work around to maintain everything in one knowledge base but this isn't ideal
Pesach Newmark
This would be a very good feature to have. I have many cross-version links that I can only accomplish by linking to an "external" web page.
Avraham Zuroff
The ability to search across several versions is an extremely beneficial feature for our team.
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