Team, we currently have the ability to export articles in the PDF, and which is fine. However, we want to be able to export in Word .doc or .docx format as well. In the previous tool our team was using, we could export a Word file.

It is especially useful when we have to share the doc with the customer offline and they want to have updates made to it in real-time. Our sales staff in collaboration with our doc team can help them edit or update the exported version in real-time.

Our tech writing team will then push the updates in Document360 for it to be published with the next release cycle. This way we're letting customers assist us on our tech doc efforts.

See the screenshot below. A native capability to "Export to Word" similar to Export to PDF option is the need of the hour.