Our own internal teams have echoed the same frustration. If our staff struggle to gather sets of docs, we can only imagine how frustrating it must be for customers who don’t know the system as well.

Other platforms already provide this type of grouped download, and customers are quick to notice the gap. It reflects poorly when we fall behind on such a straightforward usability feature.

This feature directly impacts adoption. When customers feel friction at the basic document access level, it undermines their overall trust in the portal as a reliable resource hub.

Customers using the portal for research or training are particularly vocal about this. They need complete sets of materials and don’t understand why the portal forces them into repetitive downloads.

Lack of bulk PDF download makes sharing internally harder too. Teams often want to circulate a set of docs, but without this feature, they resort to stitching together files manually.

As our content grows, this pain point will only get worse. The PDF download feature should not be limited to the article level. It’s important to make this feature scalable, rather than expecting customers to handle dozens of manual downloads.

From a product perspective, this is a low-bar capability. It should not require extensive effort from users just to accomplish something as simple as gathering related documents together.

We’ve seen multiple teams complain that collecting documents for audits becomes unnecessarily painful without bulk download. This adds hours of manual work where automation should exist.

Customers find it surprising that such a basic feature is missing. Having to open and download files one at a time feels outdated when their expectation is a simple bulk download button.

From the customer’s perspective, downloading grouped content is a basic expectation. The lack of this feature feels like a gap compared to what they can do in other tools.