Ability to create Private and Public KB part of the same project
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Sriparna Saha
We want to use one project and make most of its folders public while a few will be private
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Andreas Kellerhals
We are also disappointed that the feature is only available for Enterprise customers. The feature was one reason why we chose document360. We hope that document360 will accommodate us here.
nur
We've been waiting for this feature since the day we subscribed to your platform. Do all 60 votes on this request have enterprise accounts?
It is really disappointing to see we need to upgrade our account for this normally-out-of-the-box feature. Even the update comment does not state anything about an upgrade.
We were exporting PDF files, but it is not even possible to export draft articles. I always need to rush to publish an article, export it, and unpublish it very quickly without anyone seeing it. What do you suggest we do to share a few articles privately with some of our customers? Chase workarounds?
James Wood
Yes, but you made sure that only customers using the Enterprise and above packages can use the feature. Very very poor. Perhaps you should spin off a separate feature and bugs request platform for Enterprise customers so customers on basic and business customers don't get excited about features they can't use.
I am very disappointed. Going forward, you should state from the outset that a feature is planned only for certain package tiers.
I don't think we would have signed up to doc360 if we'd have known this is your approach to product development.
It took approx 1 year for you to release a feature, which only select Enterprise customers can use.
Marshal Ebinezar
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Hi Sriparna Saha, thank you for your patience; in our most recent release, we included a mixed knowledge base feature.
A hybrid site access setting that allows parts of the knowledge base to be public and parts of the knowledge base to be private access only for reader accounts with login credentials.
Kindly take a look: https://docs.document360.com/docs/mixed-access-knowledge-base
Chiara Gallo
Marshal Ebinezar: Hi Marshal, is it possible to make only an article public with the new feature?
Marshal Ebinezar
Chiara Gallo: Yes, You can make an single article public with the help of Mixed KB.
This can be very useful while using category/article-level access.
To know more about the Security update in the Documentation editor, https://docs.document360.com/docs/mixed-access-knowledge-base#changing-site-access-setting-at-version-or-language-level
Roger Imboden
Is there any news? Can you tell us for when approximately the development is foreseen to be done?
Caroline Tabach
This is super critical for me too
Volodymyr Kuznetsov
We currently use reader groups to accomplish this. However, the access rules for reader groups are very inflexible, resulting in terrible usability. We have to either use different versions for public and private KB (which makes them very separate) or we have to explicitly update the "public" reader group every time we add a new category.
What we'd like is have a per-article setting that restricts it to specific reader groups only — exactly the same way as we can restrict internal notes to specific reader groups only.
BTW, on a related topic, could we please have the ability to restrict reader groups for internal notes in Markdown? It currently only works in WYSIWYG.
Audrey Halleux
Good morning, hope you are well! Would it be possible to have an update on the feature request "Ability to create Private and Public KB part of the same project"? That part is important for us to move forward and I was wondering if you have any idea of the remaining time before this option is available. Thank you for your answer and have a nice day !
Marshal Ebinezar
Audrey Halleux: Thank you for your request; we are working on this feature with high priority and will provide an update once the implementation done.
Audrey Halleux
Marshal Ebinezar: Thank you for your answer.
Brandon Walcott
This is a critical feature required for future expansion of our KB. We need the ability to have a base level of "basic" articles available to the world, and the more sophisticated articles behind a paywall available to only users that sign in.
Mike Boe
this would really help us a lot with removing barriers for end users while protecting more sensitive content
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