User gets time-out after period of inactivity
complete
Hilde Verweire
The user gets a time-out after a period of inactivity and has to log in again. We want that the user can stay logged in during a longer period for example a work day.
Log In
D
D360support
complete
D
D360support
Since we have shared the required information, we are marking this item as "Complete" for now. Please reach us if you have any queries. Thank you!
D
D360support
Since we have shared the required information, we are marking this item as "Complete" for now. Please reach us if you have any queries. Thank you!
Thiru
under review
Thiru
Hilde Verweire - Kindly let us know if you still facing issue as mentioned by Vidhya and if so, in that case would you be able to provide some screenshots or any additional info for us to validate this cause that will be grateful to evaluate this. Thank you
Hilde Verweire
Thiru: Our technical department was able to solve this
Hilde Verweire
OpenID is disabled because we have JWT configuration. Moreover, the question to remove the time-out was not for team accounts but for readers.
Vidhya
Hilde Verweire:
Thank you for your kind reply. In JWT-configured projects, if the user is idle for some time, it will logout the user as per the token validity you have set in the code. If you would like to keep the user active for a longer period, kindly increase the token validity.
Minimum token validity – 5 mins
Default – 15 mins (default token validity)
Max – 24hrs
Vidhya
Hi Hilde Verweire
Greetings!!! Hope you are doing well.
If it is happening for SSO team accounts, could you please check whether the below option is enabled? If the option is enabled then it will log out the user after a period of inactivity.
In the scenario of normal team accounts, after a period of inactivity, when the user clicks the portal, it will prompt with the option "stay logged in"
If you are still facing some difficulties, please drop an email to support@document360.com and our engineers will assist you further on this.
