Tags Are Not Saved on Images
complete
Mary Theis
When editing the Alt-Text and Tags of an image in the File Details panel and Save, the folder list does not display the newly added tags.
If you open the File Details panel for that image, the Alt-Text is there but not the Tags. If you Save the image at this point, the newly added Tags are removed. However, if instead of opening the File Details panel, you click on another folder then go back to the folder the image is in, the Tags will be displayed in the list.
This happens on folders with large number of images. It does not happen on lists smaller than 20 images.
This issue makes it difficult to see what image files have been updated in the folder listing. I have to select another folder, go back to the folder I was working in, then set the filter to see what image files have been updated. :-(
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Thiru
complete
Thiru
Mary Theis the issue has been fixed and released long time ago, over the continuous period of improvements / fixes. And, so we are closing this request.
Vidhya
Hi Mary Theis
Greetings!!! Hope you are doing well.
We tried the scenario from our end and it appears to work fine as expected. Could you please test the scenario once again and confirm with us on the same?
Mary Theis
Vidhya: I tested this and it appears to be working now.
Thank you!
Vidhya
Hi Mary Theis
We are glad to announce that the issue has been fixed from our end. We sincerely thank you for your patience and cooperation. We request you to test and confirm with us on the same.
Mary Theis
Vidhya: Not 100% fixed...
I tested the feature doing the following steps:
- Uploaded 29 images to the QC folder in the Drive.
- Added "Not Used" tag and "xxxxx" Alt-Text to each image.
- Filtered the QC folder on "Not Used" tag.
- Tried to add more tags and update the Alt Text but could not. The Files Details panel shows that it is "Updating" and I could not update the file details even after 30+ minutes.
NOTE: I am unable to update the File Details of all files now. :-(
FOLLOW-UP:
I found if I logged out and back into DOC360, I could update the File Details and the udpates worked as expected, displaying the new tags.
However, I should not have to log out every time I upload a group of images to DOC360 and try to edit them.
Vidhya
Mary Theis: Thank you for taking the time to test the feature. We could see that the update is not happening immediately. We will convey the same to our team and do the necessary changes at the earliest.
Vidhya
Hi Mary Theis
Greetings!!! We sincerely apologize for the inconvenience caused. We have shared your concern with our Dev and QA team. They are checking for the issue. We will keep you updated on this.