Poor performance
complete
Pamela Talley
Extreme lag in opening KB site from https://portal.document360.io/dashboard ... Need to work on payload and performance to make site more responsive, and reduce lag time.
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Thiru
complete
Thiru
Over the period of upgrading our infrastructure and enabling performance improvements, this has been drastically reduced and these days outages / poor performance are of rarity these days, and so closing this issue.
admin qnap
Performance still poor, more lag compares to months ago. Hope it got fix soon.
Vidhya
Hi Pamela Talley
We sincerely apologize for the inconvenience caused. Our team is constantly monitoring the situation. We will resolve this at the earliest.
Dipender Sharma
Vidhya: Hi Vidhya, is there an ETA for this to get fixed. We monitor our KB center via Datadog and have analyzed that the KB site to be very unresponsive, laggy. In certain scenarios, the page keeps on loading, and it takes a min to view the articles. This has been reported via our customers as well.