PDF - Inline links to other articles in same PDF do not work
under review
Shannon Greywalker
If you generate a multi-article PDF from Portal > Content Tools > Import & Export > Export to PDF, all links among the articles within the PDF do not work. For example, if articles A and B are included in the PDF, and there is a link from article A to article B, that link from article A will not work in the PDF.
This results in a bad user experience, and makes it seem like the PDF is totally broken and we don't know how to do our job as technical communicators.
The problem seems to be that your PDF rendering process does not recognize inline links to other articles as belonging to the PDF itself. Instead, you are coding the link as a relative URL to a website. (See attached screenshot.)
User expectations: If two articles are in the same PDF, and those articles link to each other, the links should work in the PDF itself too. Alternatively, do NOT render inter-article links to look like links. (That said, it would be best to render them as links AND make the links work.)
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Dhinil C A
Agree. This is a critical feature for document integrity and usability. Writers should be able to create both HTML and PDF output from the same source. I am curious to know if this fix is included in the latest update and if it resolves the problem completely?
Surbhi Chattkara
This is very important for use case too. Request you to look into this.
Anna McDonald
Agreed. Cross-references should work from within the PDF, not link out to the knowledgebase. A lot of our customers and sales staff need to use the PDF offline, so cross-reference links must work within the PDF.
Thiru
under review
Avraham Zuroff
It's very important that links work in PDF documentation.
Pesach Newmark
This is minimal accepted professional practice to have links within the same document working. Also, the TOC bookmarks should be generated automatically.