Multiple bugs with snippets feature
under review
Adam Minich
Hi all. There are quite a few bugs related to the snippets features that I outline in this video (https://share.support.airtable.com/YEuWPwQr). Briefly:
- Adding a snippet will often cause it to populate at the bottom of an article
- Adding snippets causes weird newline behavior (and sometimes will remove characters)
- Moving snippets in the WSIWYG editor has to be done in code view
- The snippet code displayed in the snippet editor is unusable (i.e. {{snippet.example}} is not actually usable code in product)
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D
Document360 Support
Adam Minich : Thank you so much for sharing the details on the snippet feature. We hope that you have seen a lot of improvements in the Advanced WYSIWYG editor and finding them useful.
Here is the status of the items mentioned:
Adding a snippet will often cause it to populate at the bottom of an article - Does not happen in the Advanced WYSIWYG editor.
Adding snippets causes weird newline behavior (and sometimes will remove characters) - Still happening and we will check with our product team and keep you updated.
Moving snippets in the WSIWYG editor has to be done in code view- Not required to be done in the Advanced WYSIWYG editor.
The snippet code displayed in the snippet editor is unusable (i.e. {{snippet.example}} is not actually usable code in product) - There is no explicit mention of Merge code for the snippet in the Advanced WYSIWYG editor.
Adam Minich
Document360 Support Thanks for the update. It's true that a lot of items were improved with the Advanced WYSIWYG editor. Glad you all are looking into the new line issue still. :)
D
Document360 Support
Sure Adam ! :-) . We shall keep you posted.
Thiru
marked this post as
under review
Stephen Kairys
Hi,
We need to use the Snippet feature for some definitions that must appear in six documents. But a bit reluctant to do so b/c of these potential issues.
Is there an ETA on this issue?
Thanks.
Vidhya
Hi Adam Minich
Greetings!!! We regret the inconvenience caused. Could you please help us with a screen recording of the issue you are experiencing? Please drop an email to support@document360.com along with the video recording and our support representative will assist you in resolving the issue.