Multiple bugs with snippets feature
under review
Adam Minich
Hi all. There are quite a few bugs related to the snippets features that I outline in this video (https://share.support.airtable.com/YEuWPwQr). Briefly:
- Adding a snippet will often cause it to populate at the bottom of an article
- Adding snippets causes weird newline behavior (and sometimes will remove characters)
- Moving snippets in the WSIWYG editor has to be done in code view
- The snippet code displayed in the snippet editor is unusable (i.e. {{snippet.example}} is not actually usable code in product)
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D
Document360 Support
Adam Minich : Thank you so much for sharing the details on the snippet feature. We hope that you have seen a lot of improvements in the Advanced WYSIWYG editor and finding them useful.
Here is the status of the items mentioned:
Adding a snippet will often cause it to populate at the bottom of an article - Does not happen in the Advanced WYSIWYG editor.
Adding snippets causes weird newline behavior (and sometimes will remove characters) - Still happening and we will check with our product team and keep you updated.
Moving snippets in the WSIWYG editor has to be done in code view- Not required to be done in the Advanced WYSIWYG editor.
The snippet code displayed in the snippet editor is unusable (i.e. {{snippet.example}} is not actually usable code in product) - There is no explicit mention of Merge code for the snippet in the Advanced WYSIWYG editor.
Adam Minich
Document360 Support Thanks for the update. It's true that a lot of items were improved with the Advanced WYSIWYG editor. Glad you all are looking into the new line issue still. :)
D
Document360 Support
Sure Adam ! :-) . We shall keep you posted.
Thiru
under review
Stephen Kairys
Hi,
We need to use the Snippet feature for some definitions that must appear in six documents. But a bit reluctant to do so b/c of these potential issues.
Is there an ETA on this issue?
Thanks.
Vidhya
Hi Adam Minich
Greetings!!! We regret the inconvenience caused. Could you please help us with a screen recording of the issue you are experiencing? Please drop an email to support@document360.com along with the video recording and our support representative will assist you in resolving the issue.