Manual re-indexing required when article/category deleted | Voters

Manual re-indexing required when article/category deleted

complete

Elsa Tolsma

Deleted articles and categories show up in the search results. Every time we delete something in our knowledge base, I need to open a ticket so that the knowledge base can be manually re-indexed. This is not ok. The re-indexing should happen automatically so that users will not see the deleted categories and articles in their search results.

September 9, 2021

Thiru

marked this post as

complete

Lauren DeGidio

I was just going to add this. Thanks!

Manikandan Subramaniam

Merged in a post:

More frequent search feed update

nur

When I hide or delete articles, our users sometimes see them in the search results and it confuses them as they land on a 404 page. We should be able to set the feed update frequency based on our needs.

November 1, 2021

Shannon Greywalker

Agreed. This is a much-needed feature. Why not put it on a weekly schedule similar to what you've done with link-checking?

Elsa Tolsma

Agree. We also have this issue. Deleted articles and categories show up in the search results. Every time we delete something in our knowledge base, I need to open a ticket so that the knowledge base can be manually re-indexed. This is not ok. The re-indexing should happen automatically so that users will not see the deleted categories and articles in their search results.