Feedback Not Captured
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Gerard U
When rating if an article is helpful or not, clicking Yes or No (sentiment) is not capture at this moment. You have to click "Submit" in order for the feedback to be captured.
Per Keshav, initial ratings should be captured without needing to click "Submit".
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Manikandan Subramaniam
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Manikandan Subramaniam
Gerard U What Keshav saying is correct. The Skip and Submit options are for capturing the additional feedback. We charge your initial rating when you click Yes or No. Thank you!