Does not load
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Zea Cuervo
The documentation page does not load. Sometimes it takes too long, but for some of our contributors it just does not load at all.
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Thiru
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Thiru
Hello All, over the period of performance improvements, and enhancements to our infra, outage is drastically reduced to zero levels.
Luis Enrique Herrera
This bug has too much time giving problems. I usually "fixed" it by reloading the page a few times, but now it's useless
Mohammed Shakawat Hossain
The image below shows what happens after a long loading time in KB.
Mohammad Nayeem
Same here. We've been facing issues since morning. Pages don't load, even if it does after a long time, they are broken.
We had this issue a few days ago, which was solved. It's frustrating when this happens.
Vidhya
Hi Zea,Maria,Elena
Greetings!!!
We regret the inconvenience caused. Last week we experience downtime with Azure which caused the portal inaccessible. However, it got fixed within a few hours. We could see you are still experiencing some problems. We request you to rise a support ticket with us and our team will look into it for further analysis.
Since we haven't received any issues regarding this, raising a support ticket will help us to track the issue. We request you to do the needful.
Zea Cuervo
Vidhya: Yes, this is not a temporary issue, we've been experiencing this for over 3 months, and it only gets worse.
Thanks, could you please guide me to raise the support ticket.
Vidhya
Zea Cuervo: Please drop an email to support@document360.com with the issue in detail and our team will get in touch with you. Thank you
Maria Camila Pulido
Same case, the only way it loads is browsing d260 in a private or incognito window. But still it freezes and, and we have to click on “leave page” and then reload.
Elena Jaramillo
Every time I try to go from one article to another or when I click "publish", the site stops responding and, even when I click "wait", it never loads.
Alexa Barrero
Same case here. Sometimes is impossible to access the documentation