Copy or Rename a Snippet
under review
Julia Woch
We use a lot of snippets and it is inconvenient that we are unable to rename a snippet. I would like to have the option to rename a snippet or create a second copy of an existing snippet. It is time consuming to create a new snippet and delete the existing one when all I need to do is rename it.
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Thiru
Merged in a post:
snippets cannot be renamed
Christoph SciriBartylla
Please allow to rename existing snippets.
Thiru
Christoph SciriBartylla We do have some challenges both from the perspective of users and engineering too.
From the users' pov, if the snippet is allowed to be renamed, then in this case snippets inserted in the articles would have to be re-published as the name reference linked will be modified now. Users' have to individually navigate to the respective article, ensure the new snippet name is reflecting in the content and publish it again.
From the engineering pov, we feel re-publishing can be accomplished (still a thorough tech feasibility needs to be performed though , but if the user renames at the business hours then its going to impact on the KB site. We will have to evaluate all relevant business impact areas before taking this up.
We will keep this in our radar and keep you posted in future. Thanks for your time.
Mohamed Shakheen
Hi Julia Woch
Thank you for taking the time to share your valuable feedback.
This seems to be a valid request to address. For now we will keep this under review and let me connect with the team internally to identify the technical feasibility and effort involved to achieve this feature.
Accordingly, I will update you on the ETA.
Mohamed Shakheen
under review