Links in interactive decision trees
under review
V
Vijay Sakthivel
Ability to link directly to specific sections (anchors/headings) within an article when configuring decision trees. Currently, decision trees only allow linking to the article root or external links. This feature would enable users to create more granular navigation paths by directing readers to the exact section of interest within an article.
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D
D360 Product Management
Merged in a post:
Direct link to decision trees
S
Selected Crane
Currently, we can only access a decision tree withing a button on the header/footer and then have to select within the decision tree screen the tree we want to access. It would be helpful to be able to link direct to a decision tree from the article like we do in the link selection.
K
Kavya
Hi Selected Crane,
Thank you for the suggestion! Directly linking to a specific decision tree from within an article—similar to how other links are inserted—would definitely make the experience more seamless for readers.
This enhancement is already planned in our roadmap. We’ll keep you informed once we take this up and as the feature progresses.
D
D360 Product Management
updated the status to
under review
Shakeer Hussain S
Hi Vijay Sole Armadillo
Thanks for sharing the request for linking in interactive decision trees. To ensure we fully understand your requirement, could you please confirm if the goal is to:
Allow decision tree nodes to link directly to a specific section/heading within an article (for example, “Step 2: Reset Password”) rather than just the article root?
The intent is to create more granular navigation, allowing users to jump directly to the exact part of the article relevant to their selection in the decision tree.
For instance, if you have an article titled “Troubleshooting Login Issues” with sections like Check Internet Connection, Reset Password, and Contact Support, the decision tree could take users directly to Reset Password instead of the top of the article.
Could you confirm if this aligns with what you had in mind?
W
Wisteria Prawn
Shakeer Hussain S Yes, exactly - thanks. This would be extremely helpful.
V
Vijay Sakthivel
Raised on behalf of Sole Armadillo