Readers acknowledgement
complete
Hari kris
Is there a way to read a doc and then at the bottom of the document have a forced acknowledgement that the reader has read it (more for policy docs)?
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Document360 Engineering
complete
Shipped in April Mini release - V10.2.2
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D360 Product Management
in progress
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D360 Product Management
Merged in a post:
Add reader acknowledgement feature
Marianne Lynch
CURRENT:
Admins can view Analytics > Reader and/or Analytics > Articles to see which readers have read and/or viewed specific articles. To meaningfully be able to track what users have read/viewed an article each time it is updated, admins have to rely on external tracking methods in combination with the information provided under Analytics.
REQUEST:
-Add reader acknowledgement feature to allow readers to confirm when they have viewed a new and/or updated article directly within the platform. This could be a setting turned on each time an article is published and specific reader groups could be chosen that must "acknowledge" the article (meaning acknowledgments could be "reset" with each article update). The acknowledgement could look similiar to the article feedback feature at the bottom of articles.
-Add tracking feature for Admins to see which readers have confirmed or not confirmed a new and/or updated article. This would make for more detailed reader analytics and help admins track reader usage and compliance.
Marianne Lynch
Yes, I believe your summary sounds correct!
-At the project level the admins could turn on the "acknowledgement" feature that enables some sort of buttons/widget/etc. to appear on all articles where users can indicate once they've read an article.
-When a user publishes an article (either updates to an existing one or a new one), they could choose what reader groups need to "acknowledge" the article. They could also choose what reader groups' acknowledgements should be reset (in the case of updating an existing article).
-When a user acknowledges an article, that setting stays visible (unless it is reset b/c a new version is published and new acknowledgement requested).
-On the back end, admins would be able to track which readers have/haven't acknowledged articles they are assigned to.
Thiru
Marianne Lynch thanks for sharing a detailed feedback. As per the request, you would like to have an ACK both at the article level and at the project level. So turning off, at the project level would still allow users to control at the article level. Finally, track all the acknowledged readers against the article in the Analytics.
We will have this evaluated and keep you posted in future for updates.
Shelene Romane
The ability to have this option would be really beneficial for compliance.
Shakeer Hussain S
Hi Hari - Thanks for sharing this request. Kindly be informed that we are going introduce a feature called 'News and Announcements' along with our existing feature 'Smartbars'. We will pick this feature for development during Q4. Kindly stay tuned for the updates.
Shakeer Hussain S
under review