Issue with copying content with hyperlinks
complete
Stephen Kairys
I copied an entire section containing several hyperlinks.
At least 3 of the copied links rendered in black, not purple/blue. This was because the editor inserted at least one tag: rgb (0 0, 0).
Support is suggesting I avoid copying links (and use the UI to click the LINK option) but that's not an acceptable workaround. While it may work, there's no reason we should have manually insert 20 links. Copy/Paste should render an EXACT copy, not a corrupted copy. No way it should insert the rgb (0, 0, 0) tag which can affect more than just links.
I can't provide a code sample b/c it's proprietary; however, if Support needs me to do so, LMK how I can submit privately. Thank you.
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Document360 Support
complete
D
Document360 Support
Stephen Al : Since we do not see the issue occurring anymore, we are marking this item as "Complete" for now. Please reach us if you have any queries. Thank you!
Thiru
under review
Vidhya
Hi Stephen Kairys
Greetings!!! Hope you are doing well.
We could understand the inconvenience caused while copying the links. We also have a support ticket in your name for the same. As you are aware the issue is dependent on the editor, our team is planning to roll out the new editor as early as possible which will resolve the issues you are facing.
Stephen Kairys
Vidhya: Thank you for your response. When can I expect to see the new editor?
Vidhya
Stephen Kairys: Greetings!!! Currently, this editor would be available for all new projects. For all the existing customers, the new editor will be available by this month's end.
Stephen Kairys
Vidhya: Do I have the option of staying with the old editor?
Vidhya
Stephen Kairys: Hi Stephen, currently, you can choose your required editor. The new editor option will be listed along with other available editor options. If needed you can select the new block editor else you can choose to remain with the old editor.
Stephen Kairys
Vidhya: Can I make that choice for EXISTING articles? Or only new articles? Also, I see that you've tagged this editor as BETA. I would not be comfortable using it for production until it's passed all beta testing. Thanks!