Kylee: Since we do not see the issue occurring anymore, we are marking this item as "Complete" for now. Please reach us if you have any queries. Thank you!

Kylee Duede would like to know few other factors for this scenario, does your drive contain multiple sub-folders and more than 1000 images in a single category. Any specific scenario you face this issue? We have been constantly improving our performance and recent days we do not see this issue, so would like to understand more from your end ? Appreciate your time and understanding. Looking forward. Thanks.

Hi Kylee Duede

Greetings!!! Hope you are doing great.

We are sorry to know that you are experiencing extreme slowness. We request you raise a support ticket(support@document360.com) and one of our engineers will assist you.