Embedded videos do not look good in PDF exports
complete
Caroline Tabach
We have Videos embedded in the KB site. They have a preview frame. The preview image of the videos does not look good in PDF export. People who got the PDF file asked if we can remove the video link (preview image) in it. thanks
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Document360 Support
complete
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Document360 Support
Caroline Matthew- Could you please confirm if you are still seeing the problem?
Yes, Caroline- Possible let us know the Support ticket ID, that you would have received when you sent the e-mail?
Matthew West
Document360 Support There is no preview of the video Is that what you are expecting? Is the video supposed to be embedded in the PDF? If so, it is not working.
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Document360 Support
Matthew: Thank you for the response. If the Video provider has the "Thumbnail" feature, it will be shown in the PDF. For example, we can see a thumbnail in case of an Youtube videos.
Caroline Tabach
Document360 Supportthe video no longer appears in the PDF
this solves the issue for me thanks
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Document360 Support
Caroline: Thank you for the response. We are marking this item as "Complete" for now. Please reach us if you have any queries. Thank you!
Thiru
under review
Caroline Tabach
Vidhya This was sent, I just sent it again to you
Vidhya
Hi Caroline Tabach yes please
Vidhya
Caroline Tabach
Sure you can share the video to support@document360.com
Vidhya
Hi Caroline it we would be great if you share the screen shot of the reported issue.
Caroline Tabach
Vidhya: I will share by email OK?